At XENIAL XPRESS STUDIO PRIVATE LIMITED, we aim to provide a smooth and satisfying shopping experience. This policy explains how returns and replacements work on our website.
1. Eligibility for Returns / Replacement
We offer a 7-day return or replacement window from the date of delivery in the following cases:
- Wrong product delivered
- Damaged or defective product
- Size mismatch (if applicable)
- Product does not match description or images
❌ Non-Returnable Products
- Socks
- Stockings
- Dupatta
- Scarf
- Innerwear & hygiene-sensitive items
- Products marked as “Non-returnable”
2. Return Conditions
To qualify for return/replacement:
- Product must be unused and unworn
- All original tags and packaging must be intact
- Accessories (if any) must be included
- Product must pass quality check
❌ Return may be rejected if:
- Product is used, washed, or damaged after delivery
- Tags or packaging are missing
- Incorrect or unclear proof submitted
- Request raised after 7 days
3. How to Initiate a Return
Email info@xenialcart.com or WhatsApp +91 7055495732 within 7 days of delivery
Mention your Order ID (shown in My Account → Orders) and the reason for return/replacement
Attach images/video (mandatory for damaged items)
Requests are reviewed within 24–48 hours.
4. Return Pickup
- Courier pickup will be arranged after approval
- Pickup attempts: 2–3 times
- Product must be securely packed
If pickup is unavailable, self-shipping may be required.
5. Replacement Policy
- Replacement depends on product availability
- Subject to successful quality check
If replacement is not available, store credit may be provided.
6. Damaged / Defective Products
If you receive a damaged or tampered product:
- Record full parcel opening video (mandatory)
- Raise the request within the same 7-day window from the date of delivery (see Section 1)
7. Exchange Policy
We currently do not offer direct size exchange.
You may place a new order for the correct size (subject to availability).
8. Contact Us
Company: XENIAL XPRESS STUDIO PRIVATE LIMITED
Phone: +91 7055495732
Email: info@xenialcart.com
Support Hours: Monday – Friday (9:00 AM – 6:00 PM)